According to Ovum’s latest Social Messaging 2014 Trends to Watch report, services such as Line and WhatsApp are mobile first services and are changing the way the consumer interacts with social media - be it messaging, voice, games or utilities and widening the possibilities of the type of social services that can be accessed on mobile.
Social Messaging 2014 Trends-to-Watch:
•A new wave of OTT players will hit the market in 2014.
•Expect a fundamental shift in social networking services.
•Social messaging will start to generate revenues.
•Messaging will evolve beyond text.
Neha Dharia, Analyst, Consumer Telecoms and author of the report says, social media as an industry is undergoing a major transition, one the key drivers of which is the rapid proliferation of social messaging services. Social messaging apps are mobile centric services are intuitive and viral in growth have the ability to reach a wider audience. As new services get added on to messaging apps, we can expect these services to evolve into mobile media platforms which large user bases.
“In addition, we expect social messaging to slowly but surely start to generate revenues, which will assist in the evolution of social messaging players' offerings from messaging apps to holistic mobile media platforms,” Dharia says.
This shift has been driven mainly by mobile-first services due to more consumer accessing social services through mobile devices. The mobile internet used on variety of mobile devices is rapidly taking off in developed and emerging markets alike and will form the basis of the internet in the future.
Dharia states, “There is an increasing shift to mobile devices on either side of the development process and there is no doubt that mobile-first services make fuller use of the advantages of mobile than services that are ported from the PC to mobile.”
Social messaging players will trial services that move well beyond communications, including games, payments, information services and utilities. Social messaging apps will continue to evolve into mobile media platforms in their own right, using mobile technology to create contextual services for consumers.
“The rise of this new breed of mobile-focused, messaging-centric OTT players will be the driving force behind the changes in social networking and media services. By 2014 users will no longer need to access services only through a social network rather they will be able to access a service on its own. This service will then be connected by several channels to social networks, social media and other consumer services. What was once a horizontal service platform will have evolved into the glue holding several consumer services together,” concludes Dharia.