The download usage allowance for new and existing customers will automatically increase, meaning that users of Zen’s entry level ‘Lite’ will enjoy a generous usage allowance of 50GB. Whilst usage on the top of the range Office Max is now Unlimited, there will be no changes to the prices for any of Zen’s broadband services.
“We don’t take our awards and positive feedback for granted. To stay at the top and provide value to our customers, we need to keep improving. We’ve been listening to how our customers’ internet use is changing and what they want to see from Zen. It’s clear that as more of us watch our favourite TV shows through online catch-up services, check out the latest viral video clips or simply watch the news live online, the amount of internet bandwidth we consume is growing,” said Richard Tang, Managing Director.
“Whether you are a home broadband or business broadband customer, we recognise that you are using your broadband for so much more now. For this reason, and because we are truly serious about our mission ‘to provide the best ISP service in the UK’, it's time for an increase to our usage allowances,” said Richard.
Zen has also recently launched new lower priced Fibre and Phone packages. These packages are now a lower priced option for those customers wanting even faster speeds. With a choice of “up to 38Mbps” or “up to “76Mbps” download speeds, these packages come with truly unlimited usage (subject to product options) and significantly reduced installation costs. All Zen’s Fibre and Phone packages are available on a 12 month contract – one of the shortest contracts available in the market.
Zen’s Fibre and Phone packages are suitable for both residential and business customers and are supported by a highly robust and resilient network and award winning UK based technical support and customer service.