Distributor Nimans is hailing the success of its strategic partnership with O2, a year-and-a-half since its official launch.
Nimans says becoming a Joined Up Communications partner has been very well received by resellers – opening up a compelling new world of mobile opportunities based on an ‘easy route to sales success’.
Customers can start selling immediately and bill end users in their own name as part of a true wholesale model – utilising simple, easy-to-sell tariffs that put them firmly in control of their whole comms operations – with a steady stream of new partners joining each month.
Nimans’ Head of Networks, Mark Curtis-Wood, says the distributor’s flourishing converged communication portfolio, includes a popular bureau billing service – part of a complete ‘end to end’ mobile proposition where all the leading handsets are available, along with tablets.
“From a standing start in April last year, we have made some very quick traction. We have listened to reseller requirements and offer a very strong proposition – billing, operations and logistics – everything from start to finish,” Mark explained.
“Our on-boarding package is particularly impressive. We take a reseller in and make sure all their key personnel are aligned and involved in the process. We provide them with a 50 page step-by-step guide based on our own evolving experience and continued reseller feedback. This is proving a particular valuable resource.”
Mark added: “The key is to deliver on service and understand their business. We have placed particular emphasis and resource in this area – covering areas that may trip up some resellers. For example, we have put usage alerts in our billing software to detect high spends with international tariffs. In addition we are currently creating an online portal to enable partners to place and track orders.”
Nimans has helped resellers win many lucrative contracts, such as with the NHS – with another about to clinch a 6,000 connection order with a leisure group, as momentum continues to grow.
Mark concluded: “Our bureau billing service enables someone that hasn’t done mobile before – and doesn’t want it mixed up with other core areas of their business – to get started straight away. We can bill their customers in their name, collect the cash and look after all the back office administration from start to finish. In addition, the provision of portals and tools makes it easy for customer connection. Our ethos is not based on volume, but building quality long term partnerships.”